How do I reset my phone number, email address, or authenticator app if I forgot my password?

Published on Jun 22, 2026Updated on Jul 1, 20262 min read3
This information may not apply to all customers
Log in to check if the products, features, rules, and terms in this article apply to you.

Scenario 1: At least one of your phone number, email, or authenticator app is still available

On the login page, enter your phone number/email > Forgot password? > Confirm > Continue > Can't verify? > Reset security verification method? > select the unavailable method and follow the on-screen steps to complete the reset.

Note:

  • If you froze your account by yourself before, you won't be able to reset your security verification methods.

  • If you can't log in and need help from a live agent, go to the login page and click Get Help > Contact Support.

  • If the page shows that your app version is too low, check the articles below to download the latest version, then try again:

  • If neither your phone number nor email is available, see Scenario 2.

Scenario 2: None of your bound verification methods are available

If your phone number, email and authenticator app are unavailable and you can't receive a verification code, you won't be able to log in by resetting 2FA. Instead, you'll need to create a new account, then migrate an available phone number or email to your verified old account through the phone/email migration process — this restores login access to the old account.For detailed steps, see: How can I transfer my account if my ID card is occupied?

Note:

  • The migration process requires facial verification to confirm your identity. If facial verification fails, see: What should I do if facial recognition fails?

  • After migration, your original phone number/email will be replaced by the new one. For 24 hours after the migration completes, you won't be able to withdraw crypto or sell crypto via C2C.

Disclaimer
This content is provided for informational purposes only and may cover products that are not available in your region. It is not intended to provide (i) investment advice or an investment recommendation; (ii) an offer or solicitation to buy, sell, or hold crypto/digital assets, or (iii) financial, accounting, legal, or tax advice. Crypto/digital asset holdings, including stablecoins and NFTs, involve a high degree of risk and can fluctuate greatly. You should carefully consider whether trading or holding crypto/digital assets is suitable for you in light of your financial condition. Please consult your legal/tax/investment professional for questions about your specific circumstances. Information (including market data and statistical information, if any) appearing in this post is for general information purposes only. While all reasonable care has been taken in preparing this data and graphs, no responsibility or liability is accepted for any errors of fact or omission expressed herein. Both OKX Web3 Wallet and OKX NFT Marketplace are subject to separate terms of service at www.okx.com.

© 2026 OKX. This article may be reproduced or distributed in its entirety, or excerpts of 100 words or less of this article may be used, provided such use is non-commercial. Any reproduction or distribution of the entire article must also prominently state: “This article is © 2026 OKX and is used with permission.” Permitted excerpts must cite to the name of the article and include attribution, for example “Article Name, [author name if applicable], © 2026 OKX.” No derivative works or other uses of this article are permitted.