What's OKX Card PIN?

Published on 30 July 2026Updated on 30 July 20263 min read

For OKX Pay and OKX Card, read the applicable PDS, FSG, TMD, and Cashback Reward Program Terms available here or by contacting OKX Help Centre. You should read these documents in full before making any decision about these products.

What's the card PIN used for?

Your OKX Card PIN is used to authorize in-store purchases when a merchant requires you to enter a PIN for verification. Never share your Card PIN with anyone, including OKX staff.

Where can I set the PIN?

Once you've opened the OKX app, select OKX Card and select Manage PIN.

Note: Find Manage PIN under the Manage card section on the OKX Card page.

What rules must my PIN follow?

Your PIN must:

  • Not be a repeated number (for example, 0000, 1111)

  • Match the required PIN length for your card

  • Not be based on your date of birth

  • Not match the last 4 digits of your card number

  • Not include any part of your phone number

Important — unauthorised transactions: Because Bano Pty Ltd is not a subscriber to the ePayments Code, the specific protections and liability allocation under that Code for unauthorised transactions (including PIN-based transactions) do not apply to the OKX Card. You should take reasonable care to protect your PIN and card details. If you suspect your PIN has been compromised or an unauthorised transaction has occurred, contact OKX Help Centre available on OKX's website at www.okx.com/en-au immediately. Your rights in relation to unauthorised transactions are governed by the terms set out in the PDS.

Can I change my PIN?

Yes. You can change your PIN at any time in the OKX app via the Manage PIN option on the OKX Card page.

What if I forget my PIN?

You can securely reset your PIN in the OKX app via the Manage PIN option on the OKX Card page.

Is a PIN required for every payment?

Your PIN is typically required for in-store chip-and-PIN transactions when requested by the merchant. Some payments — such as contactless or low-value purchases — may not require a PIN.

Complaints and dispute resolution: If you have a complaint about your OKX Card or OKX Pay, contact OKX Help Centre at www.okx.com/en-au. OKX Help Centre handles complaints on behalf of Bano Pty Ltd (the product issuer and AFSL holder)(AFCA Member Number 78414). If your complaint is not resolved to your satisfaction, you may escalate it to the Australian Financial Complaints Authority (AFCA) at www.afca.org.au or by calling 1800 931 678. For full details of OKX's complaints handling process, refer to the PDS.

OKX Pay Wallet and OKX Card are issued by Bano Pty Ltd (ABN 93 643 260 431, AFSL 536984), with OKX Australia Pty Ltd acting as distributor and authorised representative of Bano Pty Ltd in relation to those products. The Issuer is not a subscriber to the ePayments Code. This information is general in nature and does not take into account your objectives, financial situation or needs. You should consider whether it is appropriate for your circumstances and seek professional advice before making any decision. Digital assets are volatile and carry a high level of risk; you may lose some or all of your investment. Before acquiring or continuing to use the OKX Card, you should obtain and consider the Target Market Determination (TMD) to understand whether this product is likely to be consistent with your objectives, financial situation and needs. This document is intended for consumers within the target market described in the TMD. If you are outside the target market, this product may not be appropriate for you.