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How to cancel the P2P trading order?

Published on Jul 17, 2023Updated on Jul 2, 20264 min read2,953
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How can a buyer cancel a P2P order?

Ever wondered if you could cancel a P2P trading order? This feature guides you on how to cancel an order on the P2P marketplace. Follow these easy steps on OKX web and app.

Order cancellation process at the My order page for P2P trading on OKX web

Order cancellation process at the My order page for P2P trading on OKX app

On the app

  • Open your OKX app, go to Menu

  • Select P2P trading > Orders

  • Find the order you would like to cancel, then select Cancel Order on the order page

  • Select your order cancellation reason, and pick Continue with cancellation. You can cancel the order due to buyer or seller reasons.

  • If you cancel your order due to the seller, you may need to wait for them to confirm the cancellation reason.

  • The order is now canceled!

On the web

  • Log in to your account on okx.com

  • Go to Buy crypto > P2P trading > My orders

  • Find the order you would like to cancel, then select Cancel Order on the order page

  • Select your order cancellation reason, and pick Continue with cancellation. You can cancel the order due to buyer or seller reasons.

  • If you cancel your order due to the seller, you may need to wait for them to confirm the cancellation reason.

  • The order is now canceled!

Why can't sellers cancel P2P orders?

If the buyer hasn't tapped I have paid yet and the order is still within the payment time limit, you won't be able to cancel the order manually.

Don't worry — if the buyer fails to complete payment and tap I have paid within the required time (usually 30 minutes), the order will be canceled automatically with no action needed on your part.

Note:

  • Only the buyer can cancel the order before marking payment as completed.

  • Only the buyer can select Payment completed after completing the transfer.

  • The seller doesn't have a cancel option once the order is created. The seller can only wait for the payment timeout — the system will automatically cancel the order if the buyer doesn't complete payment within the allocated time.

  • Don‘t cancel the order if you‘ve already paid the seller.

  • If the order is canceled due to system timeout, the buyer's completion rate will be affected.

  • If the buyer has reached out to the seller via chat and they don't reply within 15 minutes, the buyer can cancel the order without their completion rate being affected.

  • You can only cancel up to 3 orders daily. Otherwise, your account will be suspended, and you can’t place any more orders on that day.

When can I request an order reversal?

If your order was canceled due to any of the following reasons, you can tap Need help after cancellation, upload the relevant proof, and submit an appeal. A specialist will follow up to verify your case:

  1. A third-party payment account (buyer's or seller's) was frozen or flagged with a risk warning

  2. The order was canceled by mutual agreement with the other party

  3. The seller used a non-verified payment account, making it impossible to complete payment

Note: If you're unable to complete payment due to reasons outside your control, save screenshots before canceling and submit your appeal promptly. Once a reversal is approved, the canceled order won't count toward your completion rate or affect your trading access.

Disclaimer
P2P (peer-to-peer) transactions are trades carried out directly between two users. After the buyer and seller are matched on our OKX.COM platform (the "Platform"), the parties shall verify their identities by cross-checking the name of the name of fund sender and against the name of the account holder. The seller shall confirm that the names match before they release the tokens in the P2P OKX platform. OKX does not perform this verification on behalf of the parties in the P2P transaction.

Your use of the OKX P2P trading services and all information, materials and other content (including that of third parties) included in or accessible from OKX P2P trading services is solely at your own risk. OKX's sole responsibility is to facilitate the crypto/digital asset transaction process on the Platform. All payments are final upon completion unless otherwise required by law. OKX has neither the right or obligation to resolve any dispute or claim arising from a completed payment. OKX shall not be liable for any losses that may result in or arise from a completed payment.

The buyer/seller may directly contact you to verify your identity or obtain additional information to complete the transaction and/or payment. Such communications or exchange of information may take place outside the Platform. Any such communications between you and the buyer/seller are not controlled or managed by OKX. OKX shall not be responsible for any losses that you may incur arising or resulting from any such communications between you and the buyer/seller.

Third parties, such as verification service providers, escrow agents, payment providers, custodians, and/or banking partners may be involved in any OKX P2P trading services transactions. You may be subject to the terms and conditions of these third parties. OKX shall not be responsible for any losses that arise or result from any third parties.