I can’t see my card in the app or add it to my mobile wallet – what should I do?

Published on Jan 20, 2026Updated on Feb 23, 20262 min read

If you can’t see your card in the OKX app or can’t add it to Apple Pay/Google Pay, use the steps below.

Step 1: Refresh and update

  • refresh the OKX app

  • ensure you’re on the latest app version

Step 2: Confirm account readiness

Check that:

  • identity verification (KYC) is completed

  • OKX Pay is set up

  • you’re in an eligible region for the OKX Card (EEA availability rules apply)

Step 3: Verify wallet compatibility

  • make sure your device supports Apple Pay/Google Pay

  • ensure your wallet app and OS are updated

  • some wallet provisioning may require additional verification steps

Step 4: Contact support

If the issue continues, contact OKX Support (OK Assistant) and share:

  • your device model

  • OS version

  • what you see on the card page (screenshots if possible)

To learn more about OKX Card, visit here.

Disclaimer

This content is provided for informational purposes only and may cover products that are not available in your region. It is not intended to provide (i) investment advice or an investment recommendation; (ii) an offer or solicitation to buy, sell, or hold crypto/digital assets, or (iii) financial, accounting, legal, or tax advice. Crypto/digital asset holdings, including stablecoins and NFTs, involve a high degree of risk and can fluctuate greatly. You should carefully consider whether trading or holding crypto/digital assets is suitable for you in light of your financial condition. Please consult your legal/tax/investment professional for questions about your specific circumstances. Information (including market data and statistical information, if any) appearing in this post is for general information purposes only. While all reasonable care has been taken in preparing this data and graphs, no responsibility or liability is accepted for any errors of fact or omission expressed herein. © 2026 OKX. This article may be reproduced or distributed in its entirety, or excerpts of 100 words or less of this article may be used, provided such use is non-commercial. Any reproduction or distribution of the entire article must also prominently state: “This article is © 2026 OKX and is used with permission.” Permitted excerpts must cite to the name of the article and include attribution, for example “Article Name, [author name if applicable], © 2026 OKX.” No derivative works or other uses of this article are permitted.