How do I check the status of my institutional verification?
To check the status of your Institutional verification, please follow these steps:
Make sure you sign in to your OKX business account here
Hover on the profile section and select the Verification option
Your progress is automatically saved while you're filling out your application. Select Continue to complete the application once it's done
You can complete the application once the requirements are complete
Once you submit your application, its status will be updated to Under Review. Please check your email for updates as our onboarding team may contact you for additional information
While the application is under review
Once your application is approved, the status will update to Approved
Your institutional verification status will return as Verified once it's approved
Note: if your application is rejected, the status will be updated to Rejected and you may select the verification feedback option for more information and you'll receive a detailed explanation of the rejection reason in your email.
Find out the reason for your application rejection by selecting verification feedback
Learn more on how you can fix the errors on your Institutional account application here.
FAQ
Q1: Why was my bank deposit rejected for a business account?
Business or corporate account deposits are rejected if the sending bank account name doesn't exactly match your registered OKX business name — including suffixes like "Pty Ltd." Confirm your registered business name and use a bank account registered under that exact name.
Q2: Why does my institutional verification say my ID was already used?
This usually means a document has already been submitted to a related company or entity. Check your email (including spam) for a message from the verification team with your specific case instructions, and reply with any requested supporting documents.