FAQ
Account management and security
- How do I update my authenticator app?Published on 1 Aug 2024Updated on 5 Aug 2026284
- How do I freeze my account? (app)Published on 11 Jul 2024Updated on 5 Aug 20268
- How do I secure my exchange account?Published on 12 Jun 2024Updated on 26 Aug 20261,404
- How do I register an account on OKX?Published on 23 May 2024Updated on 28 Aug 202634
- What should I do if my phone number/email address/authenticator app is unavailable?Published on 15 Sept 2023Updated on 25 Aug 20266,578
- How do I reset my Two-factor authentication (2FA)?Published on 15 Sept 2023Updated on 5 Aug 202631
- How do I change my authenticator app?Published on 11 Sept 2023Updated on 26 Aug 20264,564
- How do I change my phone number?Published on 7 Sept 2023Updated on 25 Aug 202615,239
- How do I change my phone number?Published on 7 Sept 2023Updated on 5 Aug 2026
- How do I change my email?Published on 6 Sept 2023Updated on 5 Aug 20264,373
- How do I update my email?Published on 6 Sept 2023Updated on 5 Aug 20263
- How do I authorize a new device when I log in?Published on 31 Aug 2023Updated on 25 Aug 202614,206
- How do I link an authenticator app?Published on 29 Aug 2023Updated on 25 Aug 202617,064
- What is sub-account?Published on 22 Aug 2023Updated on 20 Aug 20261,902
- How do I close my account? (web)Published on 22 Aug 2023Updated on 10 Aug 2026477
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