Why is my account restricted and what should I do?
To ensure the safety of our users and community, OKX TR may occasionally freeze restrict your accounts, in accordance with our Terms of Service. This is a security measure designed to maintain the integrity and compliance of the OKX platform. While an account is restricted, you may be unable to login to your account, withdraw, trade, or deposit funds. Available actions during an account restriction may differ in each case.
What should I do if my account is restricted?
If your account has been restricted, you don't need to take any action. Our team will notify you with next steps/instructions if additional information is needed. We remain committed to prioritizing security and compliance. If you have any questions regarding risk control measures or account restrictions, please refer to the platform's Terms of Service for further details.
What can I do when my account is restricted?
Once your account is restricted, you may still be able to:
Log in to OKX TR
View balances and transaction history
Close open positions
Submit any required documents or information
Note: restrictions may vary depending on the specific scenario. During an account restriction, certain account functionalities may be limited.
How can I close my positions?
Close all positions at market price
If you currently have open positions, we recommend that you monitor your positions at all times and manage risk carefully. Based on your own needs, you may choose to use Close All at Market Price by selecting the Close All at Market Price button above your position and selecting Confirm / Cancel as prompted on the page. Please note that once you selected Confirm, the position will be closed immediately and the action can't be undone. We recommend enabling Trade Secondary Confirmation (Trading page > More > Trading Settings > Preferences > Secondary Confirmation). If there are unfilled orders or take-profit / stop-loss orders in your account, we also recommend monitoring them regularly and managing or canceling them according to your preferences.
Close Positions Individually
On the App
Go to Trade page > Positions & Assets > select Close Position and set the price.
On the Web
Go to Trade page > Current Positions > select Close Position and choose Market Price, or directly use Close All at Market Price.
Note: available actions during an account restriction may vary. Please refer to your account for the actions currently available to you.
How can I stop a strategy?
On the App
Go to Trade page > Strategies
Select the relevant strategy and tap Stop Strategy
Select More once you select the strategy
Select Stop from the menu
On the Web
Go to Trade page > Strategies
Click Stop Strategy next to the strategy with a number
Select Stop Condition to stop the selected strategy
Select Confirm to stop the selected strategy