How Do I Fix a Corrupted OKX Wallet Browser Extension?

If your OKX Wallet browser extension is suddenly disabled by Chrome or Edge and you see the following message:

"This extension may have been corrupted."

Don't worry. This is usually caused by an issue during the browser's extension update process and does not indicate any problem with your wallet or assets.

Why does this happen?

Once in a while, Chrome or Edge may incorrectly mark an extension as "corrupted" during an automatic extension update due to the browser's update mechanism.This is a known browser extension update issue and is not related to the security of your wallet or assets.

Solutions

Method 1 (Recommended): Update and Restart Your Browser

Occasionally, simply updating and restarting your browser will automatically restore the extension while preserving your wallet data.

⚠️ Do not click the "Repair" button immediately. Clicking Repair may reinstall the extension, which can remove your locally stored wallet data.

Method 2 (If Automatic Recovery Fails): Back Up Your Data, Reinstall the Extension, and Restore the Backup

If restarting your browser does not resolve the issue, follow these steps:

1. Back up your wallet's local extension data (see the instructions below).

2. Uninstall and reinstall the OKX Wallet extension, then import your recovery phrase or private key to restore your wallet.

3. Restore the backed-up local data.

⚠️ Do not click the "Repair" button immediately. Clicking Repair may reinstall the extension, which can remove your locally stored wallet data.

Method 3: Contact Customer Support

If you are unsure how to proceed, please contact OKX Customer Support for assistance.

How to Back Up Your Wallet's Local Data

Windows

Microsoft Edge

1. In the browser address bar, enter: edge://extensions/

2. Locate the corrupted OKX Wallet extension and note its Extension ID.

3. Open File Explorer and navigate to the following directory (replace {username} with your Windows username), for example: C:\Users\{username}\AppData\Local\Microsoft\Edge\User Data\Default\Local Extension Settings

4. Locate the folder whose name matches the Extension ID from Step 1. Copy the entire folder to another location as a backup.

5. Return to: edge://extensions/

6. Find the OKX Wallet extension and click Repair.

7. Close Microsoft Edge.

8. Navigate back to: C:\Users\{username}\AppData\Local\Microsoft\Edge\User Data\Default\Local Extension Settings

9. Delete the newly created folder with the same Extension ID, then copy the backup folder from Step 2 back into this directory.

10. Open the OKX Wallet extension, enter your wallet password, and back up your recovery phrase or private key.

11. After confirming your recovery phrase or private key has been safely backed up, uninstall and reinstall the extension. Restore your wallet using the recovery phrase or private key, then delete the backup folder created in Step 2.

Google Chrome

1. In the browser address bar, enter: chrome://extensions/

2. Locate the corrupted OKX Wallet extension and note its Extension ID.

3. Open File Explorer and navigate to: C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Local Extension Settings

4. Locate the folder named after the Extension ID from Step 1. Copy it to another location as a backup.

5. Return to: chrome://extensions/

6. Find the OKX Wallet extension and click Repair.

7. Close Chrome.

8. Navigate back to: C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Local Extension Settings

9. Delete the newly created folder with the same Extension ID, then restore the backup folder from Step 2.

10. Open the OKX Wallet extension, enter your wallet password, and back up your recovery phrase or private key.

11. After confirming your recovery phrase or private key has been safely backed up, uninstall and reinstall the extension. Restore your wallet using the recovery phrase or private key, then delete the backup folder created in Step 2.

macOS

Microsoft Edge

1. Open: edge://extensions/

2. Locate the corrupted OKX Wallet extension and note its Extension ID.

3. In Finder, right-click the Finder icon in the Dock and select Go to Folder...

4. Enter the following path (replace {username} with your macOS username), for example: /Users/{username}/Library/Application Support/Microsoft Edge/Default/Local Extension Settings

5. Locate the folder whose name matches the Extension ID and copy it to another location as a backup.

6. Return to: edge://extensions/

7. Click Repair for the OKX Wallet extension.

8. Close Microsoft Edge.

9. Navigate back to the same directory, delete the newly created Extension ID folder, and copy the backup folder back into the directory.

10. Open the OKX Wallet extension, enter your wallet password, and back up your recovery phrase or private key.

11. After confirming your recovery phrase or private key has been safely backed up, uninstall and reinstall the extension. Restore your wallet using the recovery phrase or private key, then delete the backup folder created in Step 3.

Google Chrome

1. Open: chrome://extensions/

2. Locate the corrupted OKX Wallet extension and note its Extension ID.

3. In Finder, right-click the Finder icon in the Dock and select Go to Folder...

4. Enter the following path (replace {username} with your macOS username).

5. To ensure you use the correct profile directory, first visit: chrome://version

6. Find the Profile Path, then navigate to the corresponding Local Extension Settings directory. For example: /Users/{username}/Library/Application Support/Google/Chrome/Default/Local Extension Settings

7. Locate the folder matching the Extension ID and copy it to another location as a backup.

8. Return to: chrome://extensions/

9. Click Repair for the OKX Wallet extension.

10. Close Chrome.

11. Navigate back to the same directory, delete the newly created Extension ID folder, and restore the backup folder from Step 3.

12. Open the OKX Wallet extension, enter your wallet password, and back up your recovery phrase or private key.

13. After confirming your recovery phrase or private key has been safely backed up, uninstall and reinstall the extension. Restore your wallet using the recovery phrase or private key, then delete the backup folder created in Step 3.