How do I close my OKX Card and re-apply again?

You're able to close and re-apply for OKX Card, a virtual Mastercard debit card funded by your Pay account, available only in the European Economic Area (EEA) and Brazil. If you want to discontinue your card, you have two primary self-service options:

• Close Card — permanently deactivates your card with no replacement.

• Replace Card — closes your current card and requests for a new one with a different card number.

If you believe your card was used fraudulently, you should go through the Dispute flow instead, which may result in a card reissue after investigation.

How do I close my OKX Card?

1. Go to the Card homepage > select Manage Card → select Close Card

2. Review the closure warning: confirm you understand your card will be permanently deactivated.

3. Select your reason for closing

4. Pass the pre-check process of deactivating your card

5. If you have approved cryptos, verify your identity using your Passkey to revoke your crypto authorization. If you don't have any approved cryptos, you can verify via Device PIN or Face ID instead

6. Confirm closure. Your card closes instantly

Note: card closure is permanent and cannot be undone.

How do I replace my OKX Card?

1. Go to the Card homepage > select Manage Card > select Replace Card

2. Review the replacement warning: your old card stops working immediately and a new card is issued.

3. Select your reason (Card is compromised, Just wanted to refresh the card, Others).

4. Pass the pre-check process of replacing your card

5. Verify your identity via Device PIN or Face ID.

6. Your new card is ready to use instantly. You can view the new card number, expiry, and CVV in Card Details.

Note: replacement is instant — your new virtual card details are available in seconds.

FAQ

OKX Card close-related matters

1. Can I re-activate my card and recover any of its details?

Closing your card permanently deactivates it — your card details (number, CVV, expiry) and any linked digital wallet tokens (Apple Pay / Google Pay) are invalidated immediately.

2. What happens to my pending refunds, subscriptions, and account balance after closing my card?

Pending refunds still return to your Pay balance, but active subscriptions will fail on the next charge. Your account balance, Pay account, and transaction history are unaffected.

3. Are there any conditions that can block me from closing my card?

Yes. The system performs the following checks before allowing closure:

• Pending transactions: If you have any unsettled purchases, refunds, or cashback rewards, you must wait until they are completed.

• Card blocked: If your card is already blocked for any reason, closure may be prevented — contact Support if needed.

• Account hold: If your OKX account has a compliance or legal hold, closure cannot proceed.

Note: If any blocker is detected, you will see a pop-up with the message of "Can't close yet" listing what needs to be resolved.

4. Will I be notified when my card is closed?

Yes. Once your card is successfully closed, you'll receive an email confirming closure, including your card's last 4 digits and a link to card management.

OKX Card replacement-related matters

5. What does replacing my card mean?

Replacing your card closes your current card and immediately issues a brand-new card with a new card number, CVV, and expiry date. Your account, balance, and transaction history are unaffected.

• Your old card is deactivated immediately.

• A new card number is generated and ready to use within seconds.

• Any digital wallet tokens (Apple Pay / Google Pay) are automatically updated to your new card details.

• Recurring subscriptions will continue using your new card details.

• Pending refunds from your old card will still go to your Pay balance.

• Your previous transaction history remains visible.

6. What can block me from replacing my card?

The following checks apply before a replacement can proceed:

• Card blocked: If your card is blocked (for example, due to outstanding balance), you may need to add funds or contact our OKX Assistant.

• Identity verification / Country of Residence (COR) change: If your country of residence has changed and affects your card program eligibility, a new card cannot be issued.

• Account hold: Compliance or legal holds prevent reissue.

• Monthly replacement limit reached: If the limit is reached, try again next month.

Note: Dispute-triggered reissues don't count toward your monthly replacement limit.

7. How many times can I replace my card?

• Self-service replacements: up to 2 times per calendar month.

• Dispute-related reissues: exempt from the monthly limit.

• If you close your card (through any method) more than 3 times in a month and attempt for the fourth time, you'll not be able to do it.

8. Will I be notified when my card is replaced?

Yes. After a successful replacement, you'll receive an email confirming that your old card (ending in XXXX) has been replaced with a new card (ending in XXXX).

OKX Card fraud/dispute-related matters

9. What if I notice unauthorized transactions on my card?

If you see transactions you did not authorize, do NOT simply close or replace your card. Use the Dispute flow, which triggers an investigation by the Risk Operations team.

• Dispute flow is always free.

• A dispute reissue is exempt from your monthly replacement quota.

• You can still report a dispute even if your card is already blocked.

10. How do I report a fraud or dispute?

There are two entry points:

• Via the transaction detail page:

1. Go to your Card transaction history and tap on the suspicious transaction

2. Select "Submit a dispute."

3. Fill in the dispute form (select a reason and upload any evidence)

4. A ticket is created — track it under My Tickets

• Via the Card Support Center:

1. Go to Card Management > Support Center > Card Support Center

2. Tap "Start a dispute" and select the relevant transaction.

3. Complete the dispute form and submit.

4. Track progress in My Tickets.

11. What happens after I submit a dispute?

1. You submit a fraud or dispute ticket via one of the two entry points above

2. Your card is auto-blocked by the system, or you can manually lock it yourself

3. Our Risk Operations team will review your dispute and communicate with you

   • If approved: Risk Ops manually reissues a new card. Your new card is free and doesn't count toward your monthly replacement limit.

   • If not approved: Your card is unfrozen and restored to normal use.
     Note: Resolution time depends on the complexity of the dispute investigation.

12. What happens if the system detects a suspicious transaction?

If the system flags a suspicious transaction at the point of authorization, your card may be automatically locked and you'll receive a push notification checking out if you have authorized it:

• Select Yes — Your card is unlocked immediately and you can continue using it.

• Select No — Your card will be locked with the option to replace your card. The replacement pre-checks will run; if you pass, your card is reissued instantly.

OKX Card re-application-related matters

13: Can I re-apply for an OKX Card after I close it?

Yes. After closing your card, you can apply for a new OKX Card from two places:

• Home Page: Tap the Card widget (which will now show "Get Card") to start the application flow.

• Benefit Center: Tap "Get a new card" to begin the application.

14. How many times can I close and re-apply for a card in a month?

• You can close and re-apply up to 3 times per month.

• If you have closed your card 3 times within a calendar month and attempt to replace for the fourth card, your application will be blocked until the following month.

Note: This limit applies to card closures. Standard card replacements (replace Card flow) follow a separate 2-per-month limit.

For further assistance, contact OKX Assistant.