Buy crypto with cash (SEA region) FAQ

Our Indonesian and Filipino users are now able to purchase crypto directly using your local currency, in addition to P2P trading and on-chain deposits — and it's fast, simple, and secure. Whether you're using Indonesian Rupiah (IDR) or Philippine Peso (PHP), owning crypto is now easier than ever.

How do I buy crypto with cash in Indonesia or Philippines?

Below is an example of the buying process using the Indonesian Rupiah (IDR) as an example:

1. To buy crypto with your local fiat currency, you can either:

   • Select the Buy option on the homepage and select Buy Crypto from the main menu, or

   • Select Buy under the Manage Assets section on the User Center page.

     

     Home page with the Menu option

     

     User Center page with Buy option under the Manage assets section

2. The Buy screen will load with your selected local currency

   

   Buy screen with the selection of crypto and local currency

3. If this is your first order, you'll be prompted to enable the service. Account activation is typically instant. Once enabled, you can begin placing orders.

4. Choose your preferred cryptocurrency, such as USDT, BTC, or ETH. You can also select your preferred payment method, such as a bank transfer or digital wallet.

   

   Buy crypto menu with the list of crypto and local currency

5. Enter your desired cash or crypto amount on the Buy page. Then select Pay with [TransFi], before selecting Preview to continue.

   

   Buy screen menu with your preferred selections and Preview option

6. Select your payment method with TransFi, before selecting Next

   

   Payment method page with list of method options

7. Review the order, then select Buy [Crypto] to continue

   

   Review page with the Buy [crypto] option

8. You'll be redirected to our service provider, TransFi, to complete the payment. Follow the on-screen instructions to proceed to the process completion

   

   Service provider page with the list of local/bank transfer

   

   Payment checkout page of the service provider with instructions and section to provide details

   

   Progress page on the service provider platform with the transaction progress

9. Your order status will appear as Pending while the transaction is being processed. Once completed, the status will be updated to Completed in your TransFi's Order History page.

   

   Progress page on our platform with the transaction progress

   

   Progress page in completed status on our platform with the transaction progress

10. You can access the Order History page through the selection of Sheet icon on the Buy page.

    

    Order history page of the service provider with your transaction history

Note: please complete your payment within the payment window ( within 30 minutes) to avoid automatic cancellation.

FAQ

1. Do I have a buy limit on buying crypto with cash?

Your 30-day buy limit is set at $10,000 USD. If you have hit that limit, you'll need to lower your buying amount to continue purchasing crypto with cash, or wait until your limit resets.

2. Can I place another order while I still have an incomplete order?

You can place multiple orders at any time

3. I can't see the new gateway. Why?

You'll need to update your app to version 6.170 or above. If you're already on the latest version and still can't see it, please reach out to us via OKX Assistant and we'll follow up.

4. I've already made the payment but haven't received my crypto yet. Why?

Crypto transfers are processed via the blockchain network and can take up to 20 minutes to arrive. Please wait and check again after that window.