How do I update the OKX App on Android?

Published on Mar 20, 2023Updated on Sep 3, 20264 min read1,299

If tapping Check for Updates doesn't trigger an automatic update, the download fails, your phone requires authorization, the installation fails, or region-restricted download, you can back up your wallet and reinstall the app.

Note: make sure to back up your wallet before reinstalling. If your wallet data is lost, the assets in your wallet cannot be recovered.

You can send "Download OKX" to download@okx.com to automatically receive a download link.

If you're still unable to resolve the issue on your own, tap the customer support button below to get a link, then paste it into your browser to download and update the app.

1. Download Method 1: Homepage Pop-up

When a new version of the OKX App is released, a pop-up update notification will appear on the homepage. Tap Update Now in the pop-up to download and install the latest version.

2. Download Method 2: Check for Updates

You can also tap the icon in the top-left corner of the App homepage, scroll to the bottom, and go to About OKX > Check for updates. If your app isn't on the latest version, an update prompt and button will appear — tap Update Now to download and install the latest version.

If tapping Update Now doesn't respond, go to the official OKX website and select Download. Scan the QR code with your phone's browser, then download and install the latest version.

For more details, see: How do I register an account on OKX?

What should I do if my phone blocks or intercepts the installation, or says the app is risky and won't install?

Some Android phones may display warnings such as "security risk" or "virus risk" after downloading the OKX App installation file, preventing the installation from completing. Follow the steps below based on your device type:

(1) Huawei (Android)

When you see the security warning, select I understand that this app hasn't been tested and may pose a risk, then select Continue installing. Never select Move to managed storage.

(2) Huawei (HarmonyOS)

Go to Settings > System & updates > Pure mode > Enhanced protection, then turn off Enhanced protection. Reinstall the OKX app. Once installation is complete, you can turn Enhanced protection back on.

(3) Xiaomi

Try these steps first

  1. Go to Settings > Privacy & security > Security > Security Guard.

  2. Select the settings icon twice.

  3. Turn off Security Guard and Fraud Protection.

  4. Go to Phone Manager > Virus scan > Settings.

  5. Turn off Security Monitor.

  6. Try installing or updating the app again.

If the app still won't install

Turn off mobile data and Wi-Fi, then try installing the app again while your phone is offline.

If offline installation doesn't work

Turn off system optimization in Developer mode:

  1. Go to My device.

  2. Select the version number next to OS version several times to turn on Developer mode.

  3. Return to Settings, then go to More settings > Developer options.

  4. Find Turn on system optimization and turn it off.

  5. On the Important warning message, select Allow.

  6. Return to the installation file and continue installing.

(4) OPPO

Turn on Airplane mode before installing the app to disconnect from all networks. Open File Manager and install the downloaded file. When installation is complete, turn off Airplane mode. Follow the same steps on OnePlus phones.

(5) China Telecom network

If you're on a China Telecom network, enable airplane mode and use Wi-Fi to download and install the OKX App.

(6) Other methods

For other Android phone brands or types, try the following to install the OKX App:

Turn off your mobile data and Bluetooth, then use Quark Browser or your phone's built-in browser to download and install the app. In settings, you can switch the security scanner to 360 or a similar option.

Go to Settings > Apps & Notifications > Permission Manager > Security & Privacy > App Lock > Trust This App, then log back in — the "risk" prompt should no longer appear.

Once the OKX App installation file is downloaded, turn off all mobile data before running the installation.

Note:

If the app prompts you to update but you can't open it, try the following:

  • Check your network connection: Make sure your connection is stable. Switch to a different network and try again.

  • Update the app: Go to the app store and download the latest version.

  • Clear the cache: Clear the app's cache, then log back in.

  • Check your device settings: Make sure no blocking software is installed or that update restrictions haven't been enabled on your device.

Disclaimer
This content is provided for informational purposes only and may cover products that are not available in your region. It is not intended to provide (i) investment advice or an investment recommendation; (ii) an offer or solicitation to buy, sell, or hold crypto/digital assets, or (iii) financial, accounting, legal, or tax advice. Crypto/digital asset holdings, including stablecoins and NFTs, involve a high degree of risk and can fluctuate greatly. You should carefully consider whether trading or holding crypto/digital assets is suitable for you in light of your financial condition. Please consult your legal/tax/investment professional for questions about your specific circumstances. Information (including market data and statistical information, if any) appearing in this post is for general information purposes only. While all reasonable care has been taken in preparing this data and graphs, no responsibility or liability is accepted for any errors of fact or omission expressed herein. Both OKX Web3 Wallet and OKX NFT Marketplace are subject to separate terms of service at www.okx.com.

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