What do I need to do when I change my country of residence?

Published on Apr 10, 2025Updated on Aug 25, 20264 min read750
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If you're updating your country or region of residence, there are essential steps you’ll need to complete, including identity verification and managing any unsupported assets.

Depending on your selected new country or region, you may follow one of two tailored transition processes designed to ensure a seamless experience. To guide you through each step, we've prepared detailed reference guides.

If you need to close positions or manage unsupported assets, your transition journey will be customized to help you navigate these changes smoothly and efficiently.

How do I change my country of residence?

Before following Guide A or Guide B below:

  1. Open the OKX app and go to Menu

  2. Go to your Profile

  3. Tap Country/Region

Guide A

  1. Follow on screen instructions and select Next to proceed to the selecting process of your country/region of residence

  2. Select your new country/region of residence from the available list and select Confirm

  3. You'll be redirected to a guide page and you have to complete the relevant tasks, if applicable

  4. You'll then be asked to verify your identity again. Learn more how you can do it here.

Upon successful identity verification, your country/region of residence will be updated to your new one. Rest assured, all your account statements and data will remain available to you.

Guide B

  1. Follow on screen instructions and select Next before selecting your new country/region of residence and confirming it, similar to Guide A

  2. You'll be redirected to a page detailing what you need to complete

  3. Next, you'll be redirected to a guide page and you have to complete the relevant tasks, if applicable

  4. You'll then be asked to verify your identity again, similar to Guide A

Upon successful identity verification, your country/region of residence will be updated to your new one.

Note: your account will be temporarily logged out for approximately 5 minutes during the update process. If the logout exceeds 5 minutes, wait for the notification email before attempting to log back in. If the issue persists, please contact our customer support team for assistance.

Important notes

  • Account statements and history data

    • Your account statements, trading history, and funding history won't be accessible for download after updating your country of residence across data centers. You may download your required account statements or historical records before proceeding. If you have any questions or need further assistance, please contact our customer support team.

    • Fee levels will be reset.

  • API domain update

  • Updated login URL

    • Use the correct login site by following the account login flow on the web. There are no changes to the login process for the app version.

  • While your country of residence change is in progress, avoid the following activities:

    • Making new deposits: New deposits may require you to clear the deposited assets before you can continue the migration. If your account is already restricted, making a new deposit may prevent you from proceeding with the migration.

    • Placing new trades: New trades may create positions or assets that need to be cleared before you can continue the migration.

      • Note: to avoid additional steps or delays, we recommend that you don't make new deposits or place new trades until the migration is complete.

Tips when entering your address

  • Enter your full address (street, unit number if applicable, city, postal code, etc.) using the required format shown on screen.

  • If proof of address is required, ensure your document (utility bill, bank statement, etc.) clearly shows the same address.

  • Use the latest version of the OKX app or access the website with an updated browser.

  • Ensure uploaded images and documents are clear and readable.

FAQ

Q1: Can I change my country of residence?

If your account is not yet verified, you may change your country of residence once. After making the change, you'll need to wait 1 day before attempting another change. If your country of residence has already been changed successfully after verification, a 90-day cooldown period will apply before you can make another change.